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We know you're anxious to see it, so please give us a little time to prepare. The plush customization category requires a relatively high level of craftsmanship and takes a little longer, but good things are worth the wait!

Jewelry and apparel will ship early (7-15days)

Standard customization time for plush category: 8 weeks

Optional expedited customization time: 2 weeks

Shipping time: standard and expedited options available at time of payment

*Note: Customization time does not include shipping time

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W&C's product pages are labelled with different sizes. Simply order the size you need. The maximum size for plush customisation is no more than 20 inches, and the actual size you receive often depends on many factors, including pet type, breed and artistic interpretation. We do not guarantee exact sizes, but you can request a specific size within this range in the ‘Features’ or ‘Notes’ section when placing your order. For other sizes, please contact us.

W&C is handmade. We choose fabrics that are the most eco-friendly for your pet. Our most commonly used materials are polyester and acrylic fibres. Imported wool, acrylic paint, and non-hazardous glass. All materials and components used to create custom pieces meet the strictest safety measures.

Yes, this option is available for plush and jewellery categories

Due to the fact that each design is different, on the product page we will mark the fabric of the garment.

Yes, you can customise any category except plush customised products. Such as portrait clothing, necklaces, portraits, etc.

Yes, we support anyone anywhere to customise our products. We support credit card payment. However, please note that when you receive your order, you may have to pay duties and taxes in your country of origin, W&C is not responsible for these charges as they are levied by the government of your country.
If you cannot find your country on the website, please contact us and we will provide you with a separate channel to purchase

We are more than happy to do so.
1.You only need to fill in the correct delivery address. We recommend that you customise in advance to allow plenty of time.
2. You can purchase a gift card by simply leaving the person's email. Let the person go to our website to customise it themselves